Sure! Here are some frequently asked questions (FAQ) regarding sourcing a 1100 kW generator from MEP Power factory:
Q1: What is the lead time for delivery?
A1: The typical lead time for delivery is 8-12 weeks, depending on the complexity of your order and stock availability. Custom configurations may extend this timeline.
Q2: What documentation is provided with the generator?
A2: MEP Power provides a comprehensive set of documents, including the user manual, installation guide, maintenance schedule, warranty certificates, and compliance certificates relevant to the local and international standards.
Q3: What warranty is offered?
A3: We offer a standard warranty of 2 years or 2,500 running hours, whichever comes first. Extended warranty options are available upon request.
Q4: Are there options for customization?
A4: Yes, MEP Power offers customization options for the 1100 kW generator, such as fuel type, control panel configurations, sound attenuation features, and sizing specific to your requirements.
Q5: How is after-sales service handled?
A5: We have a dedicated after-sales service team that provides on-site support, remote troubleshooting, and maintenance services. Service contracts are also available for long-term support.
Q6: What are the payment terms?
A6: Our standard payment terms are 30% advance and 70% before shipment. However, we can discuss flexible payment options based on your needs and order volume.
Q7: Can you provide references or case studies?
A7: Yes, we can provide references and case studies of similar projects upon request to help you assess our capabilities and past performance.
Q8: Do you offer installation services?
A8: Yes, we offer installation services through our network of certified technicians. Our team ensures that the generator is installed according to best practices and industry standards.
Q9: Is training offered for operating the generator?
A9: We offer comprehensive training sessions for your operational team, covering everything from basic operations to advanced troubleshooting and maintenance procedures.
Q10: What are the specifications of the 1100 kW generator?
A10: The 1100 kW generator features a robust engine, typically diesel-fueled, with a high-efficiency alternator, advanced control systems, and built-in safety mechanisms. Detailed technical specifications are available in the product datasheet.