FAQ for Sourcing a 25kVA Generator from MEP Power Factory
1. What specifications does the 25kVA generator have?
The 25kVA generator from MEP Power typically includes a diesel engine, an automatic voltage regulator, maximum noise level at 75dB, 50/60Hz frequency, and both single-phase and three-phase options.
2. How do I place an order?
You can place an order by contacting our sales team via email or phone. Details are available on our website. Please provide all necessary specifications and requirements while placing the order.
3. What is the lead time for delivery?
The standard lead time for a 25kVA generator is 4-6 weeks from the date of order confirmation, subject to stock availability and customization requirements.
4. Is customization available?
Yes, MEP Power Factory offers customization options for generator specifications, including control panel preferences, engine brands, and additional features.
5. What warranty is provided?
MEP Power provides a standard 1-year warranty or 1000 operational hours, whichever comes first, covering parts and labor excluding wear and tear and misuse.
6. How can I obtain technical support?
Technical support is available via our customer service hotline, email, or through our authorized service centers. Support is offered both during the warranty period and beyond.
7. What are the payment terms?
Payment terms generally include a 30% advance upon order confirmation and the remaining 70% before shipment. We accept various payment methods, including bank transfers and LCs.
8. Are there financing options available?
Yes, we offer financing options through our financial partners. Please contact our sales team for more details on financing plans.
9. Do you provide installation services?
Installation services are available on request. Our team of qualified engineers and technicians can provide complete installation and commissioning of the generator.
10. What documentation will I receive with the generator?
You will receive an operation manual, warranty certificate, generator test certificate, and any other relevant documentation.
These FAQs should provide a comprehensive understanding of sourcing a 25kVA generator from MEP Power Factory. For further queries, please get in touch with our support team.