Sure, here is a list of frequently asked questions (FAQ) along with answers for sourcing a “50 kW Generator from MEP Power Factory”:
Q: What are the specifications of the 50 kW generator?
A: The 50 kW generator from MEP Power typically includes a diesel engine, automatic voltage regulator, digital control panel, soundproof casing, and an hour meter. For detailed specifications, please refer to the product data sheet or contact our sales team.
Q: What is the lead time for delivery?
A: The standard lead time is 4-6 weeks from the date of order confirmation. However, it can vary based on manufacturing schedules and any customization requirements.
Q: Is there a warranty on the 50 kW generator?
A: Yes, the 50 kW generator comes with a standard 1-year or 1000-hour warranty, whichever comes first. Extended warranty options are also available.
Q: Can the generator be customized according to our requirements?
A: Yes, MEP Power offers customization options to meet specific requirements, including changes in voltage, frequency, and additional features like remote monitoring.
Q: What certifications does the generator have?
A: The 50 kW generator is typically certified under ISO 9001, CE, and other relevant industry standards. Specific certifications can be provided upon request.
Q: What type of fuel does the generator use?
A: The 50 kW generator uses diesel as its primary fuel. Alternative fuel configurations can be discussed based on your needs.
Q: How is the generator shipped?
A: The generator is securely packaged and shipped via sea or air freight, depending on your preference and urgency. Shipping costs and transit time will be provided as part of the quotation.
Q: Are there any installation and commissioning services offered?
A: Yes, MEP Power offers on-site installation and commissioning services to ensure that your generator is set up and functions correctly.
Q: What after-sales support is available?
A: MEP Power provides comprehensive after-sales support, including spare parts supply, maintenance contracts, and technical assistance.
Q: How do I get a quotation?
A: To receive a detailed quotation, please contact our sales team with your specific requirements, and they will provide you with a tailored proposal.
For any additional questions or detailed information, please feel free to reach out to our customer support team.