Sure, here is a list of Frequently Asked Questions (FAQ) with answers for sourcing a 30 kVA generator from MEP Power Factory:
1. What is the lead time for ordering a 30 kVA generator from MEP Power Factory?
The lead time for a 30 kVA generator typically ranges from 4 to 6 weeks, depending on the specific requirements and current production schedule.
2. Does the 30 kVA generator come with a warranty?
Yes, the 30 kVA generator comes with a standard manufacturer’s warranty of 1 year or 1,000 operating hours, whichever comes first. Extended warranty options are also available upon request.
3. What types of fuel can the 30 kVA generator from MEP Power Factory use?
The 30 kVA generators from MEP Power Factory generally operate on diesel fuel. We can also accommodate requests for generators that run on natural gas or other types of fuel.
4. Can the generator be customized to meet specific requirements?
Yes, customization options are available. These options can include but are not limited to, specific voltage requirements, control panel configurations, and additional safety features.
5. What certifications does the 30 kVA generator have?
Our 30 kVA generators comply with international standards such as ISO 8528, CE, and CSA. They also meet emission standards as per relevant local regulations.
6. What is included with the generator purchase?
The generator package includes the generator unit, a control panel, user manual, and a starter battery. Additional accessories and spare parts can be included upon request.
7. How do I place an order for a 30 kVA generator?
You can place an order by contacting our sales team via email or phone. A formal quotation detailed with price, delivery time, and terms of sale will be provided.
8. What payment methods are accepted?
We accept various payment methods including bank transfers, Letters of Credit (LC), and credit cards. Specific terms and conditions will be discussed during the order confirmation.
9. Do you provide installation and commissioning services?
Yes, we offer installation and commissioning services either directly or through our network of certified service partners. Additional charges may apply for these services.
10. How do I get technical support or after-sales service?
Technical support and after-sales service are available through our customer service team. Support can be provided via phone, email, or on-site visits as necessary.