Sure, here’s a list of frequently asked questions (FAQ) with their answers regarding sourcing a 200 kVA generator from MEP Power factory:
Q1: What is the lead time for a 200 kVA generator?
A1: The typical lead time for a 200 kVA generator from MEP Power factory is between 4 to 6 weeks, depending on current production schedules and customization requirements.
Q2: What is included in the generator package?
A2: The standard package includes the generator unit, control panel, fuel tank, exhaust system, and documentation. Optional accessories such as automatic transfer switches (ATS) and remote monitoring systems can be added.
Q3: Are there any customization options available?
A3: Yes, MEP Power factory offers several customization options including different fuel types (diesel, gas), soundproof enclosures, and tailored control systems to meet specific requirements.
Q4: What kind of warranty is provided?
A4: MEP Power factory provides a standard 1-year warranty or 1000 operating hours, whichever comes first, on all 200 kVA generators. Extended warranty options are available upon request.
Q5: Can I get technical support after purchase?
A5: Yes, MEP Power factory offers comprehensive technical support during installation and throughout the generator’s operational life, including remote assistance and on-site support if necessary.
Q6: How do I ensure the generator meets local regulations and standards?
A6: MEP Power factory ensures that all generators comply with international standards such as ISO 8528 and IEC regulations. They also accommodate specific local certifications and requirements if mentioned during the purchase.
Q7: What are the payment terms?
A7: MEP Power factory usually requires a 30% down payment upon order confirmation, with the remaining balance due upon delivery. Payment terms can be discussed and tailored to meet buyer requirements.
Q8: How does delivery and installation work?
A8: After production, the generator is carefully packed and shipped. MEP Power factory offers worldwide shipping. Installation can be managed by MEP’s service team or coordinated with certified local contractors.
Q9: Are financing options available?
A9: MEP Power factory does offer flexible financing options through partnerships with financial institutions. Details can be discussed directly with their sales team.
Q10: How do I get a quote or place an order?