Frequently Asked Questions (FAQ) for Sourcing an 850 kVA Generator from MEP Power Factory
Q1: What are the specifications of the 850 kVA generator?
A1: The 850 kVA generator typically includes an engine from reputed manufacturers like Cummins, Caterpillar, or Perkins. It features an Automatic Voltage Regulator (AVR), soundproof canopies, and digital control panels. Exact specifications can be provided upon request.
Q2: Does the 850 kVA generator come with a warranty?
A2: Yes, MEP Power offers a standard warranty that usually covers one year or 1000 operating hours, whichever comes first. Extended warranties may also be available.
Q3: What is the lead time for delivery?
A3: The lead time can vary based on current stock and customization requirements. Generally, it ranges between 4 to 8 weeks after order confirmation.
Q4: Can the generator be customized to specific needs?
A4: Yes, MEP Power can customize the generator to meet specific requirements, such as different fuel types, special canopies, and additional control features.
Q5: What are the payment terms?
A5: MEP Power typically requires a down payment during order confirmation, with the balance due upon delivery. Specific payment terms can be discussed and agreed upon during the negotiation process.
Q6: Do you provide installation services?
A6: Yes, MEP Power offers installation services, which include transportation, assembly, and commissioning of the generator at the customer’s site.
Q7: Are there any maintenance services included?
A7: MEP Power provides initial maintenance support. Annual maintenance contracts can also be arranged for ongoing support.
Q8: What are the fuel requirements for the 850 kVA generator?
A8: The generator typically runs on diesel, but natural gas and bi-fuel options can be provided upon request.
Q9: Can I visit the factory before placing an order?
A9: Yes, factory visits can be arranged to showcase production capabilities and build confidence in product quality.
Q10: How is after-sales support managed?
A10: MEP Power has a dedicated after-sales support team available to handle technical issues, spare parts, and routine servicing.