Sure, here is a concise FAQ for sourcing an 1800 kVA generator from an MEP Power factory:
Q: What is the lead time for delivery?
A: The lead time for an 1800 kVA generator may vary depending on stock availability and customization requirements. Typically, it ranges from 4 to 8 weeks from the date of order confirmation.
Q: What type of fuel does the 1800 kVA generator use?
A: The 1800 kVA generator from MEP Power factory primarily uses diesel as its fuel source.
Q: Are there any customization options available?
A: Yes, MEP Power factory offers several customization options including soundproof enclosures, advanced control panels, and additional fuel tank capacity.
Q: What are the dimensions and weight of the 1800 kVA generator?
A: The dimensions and weight can vary based on the specific model and additional features. Generally, an 1800 kVA generator can weigh between 12,000 and 15,000 kg and have dimensions around 5.5m (L) x 2.0m (W) x 2.5m (H).
Q: What certifications does the generator meet?
A: The generator meets all relevant international standards and certifications including ISO, CE, and EPA standards for emissions.
Q: What is the warranty period for the 1800 kVA generator?
A: The standard warranty period is 1 year or 1,000 operating hours, whichever comes first. Extended warranties are available upon request.
Q: Does the generator come with an after-sales service?
A: Yes, MEP Power factory provides comprehensive after-sales support including installation, commissioning, and maintenance services.
Q: Can I get technical support for installation?
A: Absolutely, we offer technical support to assist with installation and commissioning to ensure optimal performance of your generator.
Q: How does MEP Power ensure the quality of their generators?
A: MEP Power factory uses high-quality materials and components, and each generator undergoes rigorous testing and quality checks before delivery.
Q: Can we schedule a factory visit before purchasing?
A: Yes, prospective customers are welcome to schedule a visit to our factory to see the production process and quality control measures in place.